Refund Policy
Return Window
You may submit a valid return request within 30 calendar days after your order is officially marked as delivered by the logistics carrier. Unauthorized returns are strictly not accepted. Before sending any items back to our warehouse, you must actively contact our official support team to initiate a return application. Our team will professionally review your request, verify your return eligibility, and provide you with official return authorization, standard operating guidelines and dedicated return address for your order.
Return Eligibility
Unless the goods arrive damaged, defective, incorrectly shipped, incomplete, or qualify for mandatory return rights under local consumer protection laws, all returned KILEETER automotive accessories must remain 100% unused, unaltered, unmodified and intact in original factory condition.
All original matching accessories, spare parts, user manuals, product specification documents, packaging boxes and official labels must be fully returned together with the products. Valid order records and purchase proof are mandatory for all return review and processing applications.
Non-Returnable Items
For hygiene safety, personalized customization, product integrity and sales rules, partial products do not support return and exchange services. Non-returnable items include but are not limited to: personalized customized products, opened hygiene-sensitive automotive supplies, gift cards, final-sale clearance merchandise, and all products explicitly marked non-returnable on product detail pages.
All non-return rules will be clearly displayed on the corresponding product page and will be notified to customers in advance before any return application is approved.
Damaged, Defective, Incorrect, or Incomplete Orders
Please carefully inspect your package and product condition immediately after receiving the goods. If you receive damaged products, defective faulty items, wrong goods or orders with missing accessories, please contact our customer support team in the first place.
To accelerate verification efficiency and ensure accurate processing, please provide your valid order number and clear photos/videos of the defective product, damaged outer packaging and shipping label. After our team verifies the problem and evidence, we will provide reasonable solutions such as full refund, partial refund or free replacement in strict accordance with local laws and official store policies.
Return Shipping
For returns caused by personal preference reasons (including change of mind, inappropriate model selection, incompatible vehicle models and other non-quality problems not attributable to KILEETER), the customer shall bear the return shipping fees independently.
If KILEETER confirms that the product has quality defects, transportation damage or shipping errors caused by our official side, we will take charge of the after-sales solution and provide you with detailed standard return guidance. Original outbound shipping fees are non-refundable unless otherwise stipulated by mandatory local laws or confirmed by our official written agreement.
Refunds
After our warehouse receives, inspects and confirms the returned goods meet the return standards, we will approve your refund application and return the funds to your original payment account. The specific refund arrival time is determined by your payment platform, card-issuing bank and financial institution, with no fixed arrival time guaranteed by our side.
Within the scope permitted by local laws, we have the right to deduct corresponding fees for returned products with missing accessories, artificial wear and tear, man-made damage, private modification and obvious depreciation.
Exchanges
Product exchange service is subject to real-time inventory availability of the target product. In most cases, the most efficient and fastest solution is to apply for a return for the eligible product and place a new independent order after the return is successfully approved. We cannot guarantee exchange services for out-of-stock or discontinued products.
Order Cancellations
If you need to cancel your order, please submit a cancellation request to our customer service team immediately after payment. Once the order enters warehouse processing, product picking, packaging and shipping preparation stages, our automated warehouse process cannot be stopped, and order cancellation will no longer be available.
Contact Us
If you have any questions or disputes regarding product returns, exchanges, order cancellations, refund progress and other after-sales issues, please feel free to contact our professional customer service team: service@kileeter.com.