Contact Us
Contact Us
Encountering issues with your KILEETER automotive accessories or existing orders? Our professional, dedicated customer support team is always on hand to assist you with all your needs. We provide full support for product consultations, order status inquiries, shipping tracking information, return & refund procedures, payment issue resolution, privacy-related requests, and all other after-sales and pre-sales service questions.
At KILEETER, we prioritize every customer’s shopping experience. Whether you have questions about product functions, installation methods, usage tutorials, product compatibility with your vehicle, or need help solving product failures and usage problems, we will provide you with fast, professional and targeted reply solutions.
Customer support for KILEETERis provided by Shanghai Juyangyuan Network Technology Co., Ltd.
✉Email:service@kileeter.com
🏠︎2nd Floor, Shunpu Building, No. 99 Gongyuan Road, Qingpu District, Shanghai
(8 AM - 7 PM, Monday - Saturday)
To help us resolve your issue quickly and accurately, please provide your order number and checkout email address when contacting us about a purchased order. If you receive damaged, defective, incorrect products or missing accessories, please attach clear real photos and complete videos of the product, outer packaging, and shipping label. This allows our support team to verify the problem efficiently and process your after-sales request without delay.
Return Reminder
Please contact our customer service team in advance before returning any items. Do not return goods without authorization to avoid unsuccessful refund or package loss. We will carefully review your return application and provide you with official return instructions, standard return process and a valid dedicated return address exclusive to your order.
We aim to respond to all valid customer inquiries within 1–2 business days. Individual requests involving shipping carrier verification, payment disputes, order abnormal investigation, product quality verification or privacy matters may require a small amount of additional processing time for comprehensive and rigorous review. We will keep you updated on the progress throughout the whole process.
Your satisfaction is our greatest motivation. We always adhere to the service tenet of customer first, and strive to bring every customer a reassuring and pleasant shopping experience at KILEETER!